Although the web hosting service offered by the different companies seems identical, every provider has got their own platform with its own tweaks and ways to complete particular operations. In cases like this, a huge knowledge base will be pretty helpful both for persons with no experience and for technically trained individuals who will sooner or later find out how given operations are accomplished, but will lose some time in the meantime. The objective of such a knowledge base is to make the hosting service fast and easy to use, saving users both time and energy. The result is more satisfied clients, as they can effortlessly find the info they want, and much less work for the customer support team representatives, because usually the vast majority of the questions and issues that customers have got are already outlined in the knowledge base. On the condition that the articles themselves are competently written and cover more things, you will be able to discover more not only about your account, but also about the hosting service in general.
Extensive Online Documentation in Shared Hosting
Our shared hosting plans include a detailed knowledge base where you can find information about all the difficulties that you may bump into and their resolutions. You can become aware of how to create and administer an electronic mailing list, how to use an .htaccess file, or how to proceed in case the settings of your mail client are correct, but nevertheless you are unable to send emails, for instance. We have tried our absolute best to be as thorough as possible and to cover all possible options in order to help you save time and efforts and to give you different solutions for every single issue. The knowledge base includes educative articles too – both general ones about the web hosting service as a whole, and more specific ones, which will inform you about the functions and features of the Hepsia Control Panel. You can find articles that are dedicated to particular functions and features in each section of the Control Panel, while if you’d like to browse through the complete archive of articles, you should go to the Help section.
Extensive Online Documentation in Semi-dedicated Hosting
Our company’s semi-dedicated servers come with an extensive article repository where you can find any information that you might need about our web hosting services or about the Hepsia Control Panel that we use. We’ve prepared it on the basis of the feedback that we have collected from our customers throughout the years and, as a result, our articles cover particular issues that you might bump into and propose the most effective way to repair them, for example receiving an HTTP 500 error message or being unable to send emails from your computer although you have the correct outgoing mail server settings. The articles are available in every single Control Panel section and you can examine them whenever you want. They can help you increase your knowledge not only about our platform, but also about the web hosting realm as a whole, as they include in-depth guides and general information such as what file permissions or cron jobs are.