Being able to contact your shared hosting provider when you have any kind of questions or encounter any difficulties is very important and how quickly they will answer and take action is often crucial, particularly if your website is business-oriented, as longer downtime can often mean losing potential clients. The support solutions are an easy way to identify genuine suppliers from resellers. The second usually answer just to emails or support tickets and you will need to wait for a day or longer to receive an answer. When the issue needs several replies, you could end up losing a few days so as to get a simple problem resolved. When you use a genuine and reliable hosting company, you'll be in a position to connect with the support at any time and receive a timely response whatever the issue or the question is - customer, pre-sales or technical one.
24/7 Customer Support in Shared Hosting
We supply 24/7 customer, billing and technical support for all of our shared hosting packages. Even if you aren't our client yet and you have questions, we can assist you in a timely manner and give you the necessary information, to give you a choice to make the very best decision when you purchase a new web hosting account. We're available anytime, including weekends and holidays, and we offer numerous ways of communication to contact us - live chat, phone, e-mails and support tickets. For your benefit, we have a couple of telephone numbers globally, so that you can call the one which is closer to you. The maximum response time for your e-mail messages and your tickets is 1 hour. The regular response time is no more than 15-20 min, which means that you can forget about waiting for days and nights to get assistance for any task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Hosting
All of the semi-dedicated hosting that we offer feature 24/7 customer and tech support, therefore regardless of what problem you have, you'll be able to contact us and we will assist you straight away. The guaranteed response time for each email or support ticket that you open via your Hepsia hosting Control Panel is only one hour; the actual response time rarely exceeds twenty minutes. Furthermore, we offer phone support with a couple of local numbers around the globe as well as a live chat, which means that you'll be able to get in touch with us and get additional info about our services even if you don't have an account yet. We can help you with any question or an issue you may have - payment methods, package specs, e-mail configuration, website hosting account settings, and many others. If you employ our services, you will not ever encounter an issue where you have to wait for a day or two to get an issue solved like you will need to do with a number of other service providers.
24/7 Customer Support in VPS Web Hosting
In case you rent a Virtual Private Server from us, you will be able to get in touch with us 24/7 for every server-related issue or forany issues and / or questions with regard to the pre-installed software your server comes with. In case you haven't obtained a virtual private server package yet, you will be able to learn more information about our solutions by giving us a telephone call or via our live chat service. For more technical issues, you are able to send an email message or open a trouble ticket through your billing Control Panel and you'll get support within no more than 1 hour no matter the time of the day, even on holidays and weekends. The typical response time in most cases does not exceed thirty minutes. If you're looking for assistance for third-party software, you can take advantage of the Managed Services upgrade that you can add to each VPS plan and our admins will assist you with any installation or troubleshooting problem you could have encountered.
24/7 Customer Support in Dedicated Servers Hosting
With a one-hour maximum answer time guarantee, you will take advantage of timely support when you acquire a dedicated server through our company. Our customer and technical support teams are online 24/7/365, therefore if you open a support ticket from your billing account or you send an e-mail message regarding any kind of issue with your server or the pre-installed software on it at any time of the day, you will receive a reply within 1 hour, even during holidays. Our ticketing system is the best option when the matter involved needs a longer period of time to be solved or if it has to be given to our admins, since it is far more convenient to monitor the communication sent on both sides. For common, sales and billing issues/inquiries, you can give us a call or talk to a live representative employing our chat service. If you add the Managed Services upgrade to the server plan, our administrators will also help you with third-party software set up and troubleshooting and just like the regular support, this service is available 24/7 too.