A ticketing system is the most popular means of correspondence that hosting providers offer to their customers. It’s most often part of the billing account and is the fastest way to handle an issue that requires a certain period of time to investigate or that needs to be escalated to a sysadmin. In this way, all replies provided by either side will be stored in the very same location in case somebody else wants to work on the issue at hand and the information in the ticket will be accessible to all parties. The negative aspect of using a ticketing system with most web hosting platforms is that it is separate from the web hosting Control Panel, which implies that you will need to log in and out of no less than two accounts to carry out a certain operation or to get in touch with the hosting company’s client support team. In case you desire to manage several domain names and each one is hosted in a different account, you will have to use an even larger number of accounts simultaneously. It might also take a significant length of time for the hosting provider to process your ticket requests.
Integrated Ticketing System in Shared Hosting
In contrast with what you may find with plenty of other web hosting companies, the ticketing system that we use with our shared hosting packages is included in the Hepsia hosting Control Panel, which comes with all hosting accounts. You won’t have to remember different log-on names and passwords, since you’ll be able to manage your tickets and the web hosting account itself in a single location. So, in case you’ve got a question or face an obstacle, you can touch base with our technical support engineers instantly. Our ticketing system offers a clever search functionality. This implies that even if you have opened a ton of tickets over the years, you will be able to find the one that you need without difficulty. Plus, you can check knowledge base suggestions for dealing with commonly met challenges.
Integrated Ticketing System in Semi-dedicated Hosting
If you have opened a semi-dedicated server account with our company and you’d like to touch base with our tech support team, you will be able to send a ticket directly from your Hepsia Control Panel instead of using a totally different client support platform like you will have to do with the majority of hosting providers on the market. Our integrated ticketing system will allow you to open a new ticket with ease and to go through older tickets using a smart search box. Also, you will be able to have a look at the relevant knowledgebase articles that our system will present you with in accordance with the problem category that you select for your new ticket. You can perform all the abovementioned operations without signing out of your Hepsia Control Panel at any moment, which goes to say that in case you face any difficulty or have an enquiry, you can touch base with our support engineers and fix the specific problem within the hour via one single support platform.