A live chat is among the ways of communication offered by some web hosting providers as a part of their support service. Depending on the service provider, the chat can be used for pre-sales, billing and/or technical assistance. This method of communication is faster compared to a support ticket and it'll make it much more unlikely to misunderstand or misspell anything as compared to a telephone call with a representative. Furthermore, if the issue that you have requires some time to be investigated and dealt with, you'll be able to do something different meanwhile instead of just waiting, like you would have to do when you call. You can also use a live chat support service free of cost as long as you have Internet access even when your web hosting provider is located in a different country and they do not have a local phone number that you can call.
Live Chat Support in Shared Hosting
Along with the phone and ticket support, we provide live chat support too. You will be able to get in touch with us every day, including holidays and weekends, and we will give you more info about the shared hosting packages that we offer if you are not a customer yet, or about general and billing questions if you already have a user profile. Although for strictly technical issues you will have to open a trouble ticket to the technical support, because such matters require additional time to be taken care of, you can still contact us through our live chat for some tech info. For instance, we can assist you to set up an e-mail address in your e-mail client or troubleshoot a number of problems, saving you a lot of time. Even if our phone lines are already off for the day, you'll be able to talk to a live person.
Live Chat Support in Semi-dedicated Hosting
The live chat support service that we supply is accessible every single day, even on holidays and weekends. It's the perfect way to learn more details about our semi-dedicated hosting in case you don't have an account yet or to have an issue resolved if you are a customer and our customer support representatives will assist you in real time regardless of the time of the day you join our chat. In case you're hestitating which plan is better for your web sites, in case you need advice whether you should order a certain upgrade and how to obtain it or when you have troubles installing an e-mail account on your computer system, you can get in touch with us and we will give you the necessary info promptly. Our live chat is online even after our phone lines go off for the day, therefore when you have an account here, you can be certain that you will always enjoy timely help with any question or issue that shows up.