Should you ever face a problem with your website and be incapable of tackling it on your own, ask the hosting provider’s support team to assist you to bring the website back online. A quick resolution would be the best scenario, but many companies respond within 24 hours or even more, particularly if you’re dealing with a hosting reseller. Even if your problem can be easily solved, your website may not work correctly or may not be available at all for a longer time period, so you may lose potential clients since it’s pretty unlikely that anyone will be inclined to revisit a site that’s faulty. With that being said, you ought to make certain not only that you can get in touch with your web hosting provider, but also that they can respond and help you in a timely manner. If a web application update does not proceed as planned or if you erase something by mistake, for example, the site must be fixed promptly so as to avoid elongated inaccessibility.
One-Hour Response Guarantee in Shared Hosting
If you’re using one of our shared hosting packages and you’ve got a query or run into some predicament, you can get in touch with us 24/7 by posting a technical support ticket or by writing an email and we will make sure that you receive a response in no more than sixty minutes. If the issue can be sorted out, we will do it before we respond to you, while in case there’s something that you need to do on your end, we will provide you with all the necessary details – what possible solutions to try, what settings to check, and so on. Normally, you’ll obtain a reply within maximum half an hour, so waiting for hours and hours on end or even for more than 1 day to receive support is something unthinkable. Our sixty-minute reply time guarantee is valid for any query that you may have – technical, general or billing.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our customer care staff members are available at all times and they will respond to any support ticket that you submit via our web hosting Control Panel within no more than one hour. The ticket response time is guaranteed no matter if you’ve got a general query about your semi-dedicated server or you chance upon an obstacle and you won’t have to wait even that long for most issues. Regardless of what the nature of the issue is or what time of day or night it is, we’ll be there to lend you a hand, as we are available night and day to tackle any technical, general or billing issue. In case you contact us about anything that’s within our capacity, we’ll resolve it before we respond, which goes to say that you won’t have to wait around for hours or days while the problem continues. In case there is something that you need to do on your end, we’ll provide you with the needed information – what possible solutions to try, what steps to take, etc.