There are a lot of shared hosting companies on the market, but most of them are resellers who have restricted resources, particularly in terms of support. One way to distinguish them is the option to get in touch with the company by phone. The level of support that you will receive through this method of communication varies depending on the provider - some provide expert telephone support, various others offer general and customer support only because some matters are more time-consuming and it would be quicker to be resolved with a ticket, especially when the situation needs to be escalated. Still, it is good to find that you could always reach your hosting provider since there are plenty of small-scale problems that can be taken care of without difficulty and timely with a call, not mentioning that you'll be able to get more info about the services even before you become a client.
Phone Support in Shared Hosting
Our shared hosting packages feature phone support fourteen hrs a day even on official holidays, therefore if you don't have an account yet, you're able to call us and find out more about our solutions or if we meet the system requirements for your sites. For your benefit, we have local telephone lines in the United States, Great Britain and Australia, so you'll be able to call the telephone number that is closer to you. In case you are an existing customer, we can assist you timely with any general and billing matters and with multiple technical issues in order to save you time and efforts - we acknowledge the fact that often it is much easier speak with a live person so as to get things done immediately. Certainly, some issues cannot be managed over the phone, so in such a case you have the option to employ our ticketing system.
Phone Support in Semi-dedicated Hosting
Every time you want more details regarding the semi-dedicated hosting that we supply, you can call some of the three support lines that we have across the globe - in the U.S.A., Great Britain and Australia. By doing this, you can check in advance if our solutions are appropriate for your web sites. In case you are already our customer and you have a semi-dedicated account, you can get in touch with us on the phone for 14 hours a day about any billing or basic issues. For strictly technical troubles you'll have to employ our ticketing system so as to communicate with our tech support as sometroubles just need additional time to be dealt with, but we will assist you over the phone with a lot of minor technical issues as well, saving you time and efforts.