Tech Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Guarantee

  • We provide a one–hour response guarantee for any ticket or e–mail that you send to our help desk staff. We’ll speedily respond to all the standard enquiries and forward right away the case to our system administrators if any further assistance is required. If you make use of the Optional Managed Services package, we’ll complete any of the included server management services at a time that has been discussed with you earlier.

  • Top quality support service

  • A First–Class Customer Service

  • We’ll be available to you round–the–clock to answer any queries that you may have connected with our Control Panel and any of the apps that we have installed for you on the dedicated web hosting server. In case you also require support handling server administration procedures, you can have a glimpse at our Optional Managed Services package, which includes data backup hard drive storage space, OS updates on a weekly basis, server monitoring and restarting services, as well as troubleshooting and installation services.

  • Intuitive help center

  • A User–Friendly Help Section

  • Every Linux dedicated servers hosting package is fitted out with our cost–free Control Panel, which features an elaborate knowledge base plus a set of instructional video tutorials. Whenever you require assistance with the Control Panel, just hit the Help or Videos buttons situated in the upper right corner.

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