Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • We offer a 1–hour reaction warranty with all our shared hosting packages packages, which means each individual advice question you submit is going to be answered to within 1 hour maximum. Our support staff members are educated to instantly correct any situation and to supply you with well timed advice on any concern that you could have.

  • Top quality support service
  • A Top–quality Support Service

  • It is easy to write to us 24x7x365 with any problem you may have relating to our products and services. We’ve got consultants present everyday to give you assistance at any time when required. You’re able to use the ticketing system or drop an e–mail anytime, or pick up the telephone or make use of the live chat through business hours.

  • Intuitive help center
  • An Intuitive Help Section

  • Our company has built–in a detailed information base into the Control Panel so as to get hold of important step by step instructions whenever you want. Each section of the Control Panel has its own contextual support area featuring a group of how–to articles. We have also made instructional videos to offer you a much better visual representation of the simplest way to execute any given task.